How To Buy Dawnmist Products
Most items on our website have an "Add to Basket" button so you can order them at the click of a mouse. The only exceptions are bulky items which are sold by weight (e.g. certain chemicals, pottery materials, bulk-form WineWax), because for these it is necessary for us to work out the available shipping options and costs on a per-order basis depending upon the total weight/size and the destination. For these products, please contact our Sales Desk with your requirements and we will email you a no-obligation quote for the total cost and detail the available delivery options for your order. You are also welcome to ask for a specific quotation for "Add to Basket" items if, for example, you require a large number of items, require some sort of customisation or special version, or wish to pay by an "offline" method (cheque, bank transfer, etc).
If you are local to Dawnmist Studio (Exeter, UK) then you may wish to collect your order from us rather than have us ship it. Alternatively, you may wish to arrange your own courier to make a collection from us on your behalf. You are welcome to make such a collection, but it must be arranged in advance with our sales desk, and cleared payment must be made before or at the point of collection.
We always acknowledge WWW orders by email within one working day -- if you don't hear from us within that time, please email us.
Please note - We are ONLY able to accept credit/debit card payments ONLINE.
Please note - We are NOT able to accept telephone orders.
We strive for total customer satisfaction and our expert staff are here to help you. For all sales-related enquiries,
Please note that items will only be shipped upon receipt of payment unless prior arrangements for credit have been made.
"Add to Basket" Items
You can order most of our products simply by clicking the relevant "Add to Basket" buttons and paying online with either a credit/debit card or a PayPal account.
You can choose to pay in Pounds Sterling (GBP, £) (UK customers only), Euros (EUR, €) (customers in Europe only) or US Dollars (USD, $) (Worldwide).
You DON'T have to have a PayPal account to buy from us -- when you get to the Checkout, just click on "I don't have a PayPal account" and you'll be able to pay directly from your Credit/Debit card (existing PayPal members may also choose to pay straight from their PayPal account, of course). All card transactions are processed directly by PayPal Inc's fully secured servers and are covered by PayPal's comprehensive guarantee against fraud or mistakes, so you can buy from us with complete confidence. And unlike many other online businesses, we never add any surcharges for card payments, nor add any other 'hidden' charges.
Please email our sales desk with your requirements and we will be pleased to quote the cost and expected timescale of delivery to your location for whatever products you require. We can accept payment by Bank Transfer (UK or International), PayPal, Credit/Debit Card, or Cheque -- and we can, of course, provide a Pro-Forma Invoice (in PDF format) upon request. Prices will be quoted in Pounds Sterling (GBP, £) unless you request us to quote in a different currency. Available methods of payment are as follows; when you are happy with your quotation, simply tell us which method you wish to use and we will make the necessary arrangements: